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Last updated on April 26th, 2023At Satlaa Jewel, we strive to provide the best customer experience and are committed to a flexible cancellation policy. Here are the details of our policy:<ol><li>Cancellation Requests: We will consider cancellation requests if they are made immediately after placing the order. However, we may not be able to accommodate cancellation requests if the orders have already been communicated to our vendors/merchants and they have initiated the shipping process. </li><li>Perishable Items: Satlaa Jewel does not accept cancellation requests for perishable items such as flowers and edible products. However, we can offer a refund or replacement if the customer can demonstrate that the quality of the product delivered is unsatisfactory.</li><li>Damaged or Defective Items: If you receive a damaged or defective item, please report it to our Customer Service team within 2 days of receipt. We will assess the issue, and if it is determined to be genuine by the merchant, we will address your request accordingly.</li><li>Product Expectations: If you feel that the product received does not match the image on our website or meet your expectations, please notify our Customer Service team within 2 days of receiving the product. After reviewing your complaint, our team will make an appropriate decision.</li><li>Manufacturer Warranties: For complaints regarding products that come with a manufacturer&#x27;s warranty, please direct your issue to the manufacturer.</li><li>Refund Processing Time: In the event that a refund is approved by Satlaa Jewel, it will take 3-5 business days for the refund to be processed and credited to the customer.</li></ol>By understanding our cancellation and refund policy, we hope to address any concerns you may have and ensure a smooth shopping experience.

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